Policy

Refund policy

ShopROAS templates are digital files delivered through Creem checkout.

Download problems

If you cannot access the file, receive the wrong file, or the download link fails, email support@shoproas.com with your checkout email. We will provide a replacement download or refund the order.

Completed downloads

Because the starter sheet is a digital file, completed downloads are generally not refundable unless there is an access, duplicate charge, or delivery problem.

Timing

Support requests are reviewed manually. Include the checkout email, product name, and a short note about what went wrong.